Terms and Conditions

These Terms and Conditions apply to all purchases made through Eypolly. By placing an order on our website, you agree to the terms listed below.

Products and Availability

We make every effort to display accurate product information, including descriptions, prices, images, colors, sizes, and availability. Minor variations in color or appearance may occur due to screen settings, lighting, or product photography. Product availability may change. If an item becomes unavailable after an order has been placed, we will contact you and offer a suitable solution.

Prices and Payment

The final order total, including any applicable taxes, shipping costs, discounts, or fees, will be shown at checkout before payment is completed. Payment must be completed at the time of purchase. We reserve the right to cancel or reject orders if payment is not successfully authorized or if fraud prevention checks cannot be completed.

Order Confirmation

After placing an order, you will receive an order confirmation email. This confirms that we have received your order request. Order acceptance occurs once the order has been reviewed, processed, and prepared for shipment.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. Our daily order cut-off time is 3:00 PM Eastern Time (New York time).

Shipping and Delivery

We currently ship orders within United States only. After your order has been processed and handed over to the carrier, estimated delivery typically takes 4-7 business days. The total estimated delivery time is usually 5-9 business days.

Customer Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Eypolly is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@eypolly.com. We cannot guarantee cancellation once an order has already been processed, packed, or shipped.

Returns and Refunds

Returns and refunds are handled according to our Return Policy. Customers may request a return within 30 days after receiving the order, subject to the return eligibility requirements listed in that policy.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.

Use of the Website

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information, or use the website for fraudulent or unlawful purposes.

Intellectual Property

All website content, including text, images, graphics, logos, product presentation, and design elements, may be protected by intellectual property laws and may not be copied, reproduced, or used without permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Eypolly is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page. The version available on our website at the time of purchase applies to your order.